Now and then a security program blocks TuneMeUp before it gets a chance to open. TuneMeUp is safe; the security program is just being more cautious than it needs to be. Here is how to tell, and how to let it through.
Signs it has been blocked
- The download stops, fails or disappears from your Downloads folder.
- You open the file you downloaded and nothing happens.
- Your security program shows a warning, or says it has moved TuneMeUp.exe to quarantine.
If Windows itself shows a blue box saying Windows protected your PC, choose More info, then Run anyway. Only do this for a file you downloaded from tunemeup.fixmestick.com/start.
How to let it through
- Open your security program. Its icon is usually near the clock, at the bottom right of the screen.
- Look for a list called Quarantine, History, Threats or Blocked items. If TuneMeUp.exe is in it, choose Restore, Allow or Add exception — the wording depends on the program.
- If it cannot be restored, add TuneMeUp to the program’s list of allowed programs, then download it again from tunemeup.fixmestick.com/start and open it.
You do not need to turn your security program off. You are only telling it to trust one program, and your protection stays on the whole time.
Once TuneMeUp is running, it keeps an eye out for this itself. See Does TuneMeUp conflict with my antivirus?
Still stuck?
Get in touch and tell us which security program you use. We will walk you through it. And if TuneMeUp still is not right for you, you are covered by our 30-day money-back guarantee.