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Returns & refunds for devices


This article is for customers who bought a 30 day trial FixMeStick or StartMeStick, 1 year Home FixMeStick or StartMeStick, 2 year Home FixMeStick or StartMeStick or 1 year PRO FixMeStick for either Mac or PC via the FixMeStick/StartMeStick online store.
  • If you didn’t buy your device or accessory on the online store (or over the phone via our customer support), contact the retailer where you purchased it for return information.
    • Retailers include Walmart, Best Buy, etc. as well as TV Shopping.

Refunds

We want you to love your device! If you aren’t satisfied with your purchase or you’re having trouble getting started please contact our support team, they’d love to help you get set up. We offer a 45 day money back guarantee on all of our non-Trial products. The 30 day trial is eligible for a refund (minus your shipping and handling fees) within the trial period.

In order to receive a refund you’ll need to contact the FixMeStick Customer Support team. In all cases you will be refunded immediately to your original payment method following the confirmation email, with the refund appearing in your account in 5-7 business days depending on the speed at which your bank processes refunds. You are not required to return your FixMeStick/StartMeStick. You are required to tell us the code on the side of your device so it can be de-activated.

Defects, missing shipments, & lost FixMeSticks or StartMeSticks

Replacing defective devices -
If your device doesn’t work correctly contact us and we’ll work together to figure out if a refund or replacement is best for you.


Orders not received -
If you haven’t received your order within 6-8 business days, or you’re concerned that it has been lost or stolen, contact us.


Lost devices -
If your FixMeStick or StartMeStick is lost at any time during your subscription period, contact us for a replacement.