We want you to love your device! If you aren’t satisfied with your purchase or you’re having trouble getting started please contact our support team, they’d love to help you get set up. We offer a 45 day money back guarantee on all of our non-Trial products. The 30 day trial is eligible for a refund (minus your shipping and handling fees) within the trial period.
In order to receive a refund you’ll need to contact the FixMeStick Customer Support team. In all cases you will be refunded immediately to your original payment method following the confirmation email, with the refund appearing in your account in 5-7 business days depending on the speed at which your bank processes refunds. You are not required to return your FixMeStick/StartMeStick. You are required to tell us the code on the side of your device so it can be de-activated.
Replacing defective devices -
If your device doesn’t work correctly contact us and we’ll work together to figure out if a refund or replacement is best for you.
Orders not received -
If you haven’t received your order within 6-8 business days, or you’re concerned that it has been lost or stolen, contact us.
Lost devices -
If your FixMeStick or StartMeStick is lost at any time during your subscription period, contact us for a replacement.