Hack Alert: Under Armour Under Attack

Hack Alert: Under Armour Under Attack

Only last week Facebook came forward with claims of compromised user data, and today Under Armour is revealing the same. Under Armour purchased the popular fitness app MyFitnessPal in 2015. Now, in February, over 150 million MyFitnessPal accounts were breached, causing it to be one of the largest data breaches in history. Under Armour is urging users to change their passwords, Dashlane can help you do this. Read more

Virus Alert: SamSam Ransomware

Virus Alert: SamSam Ransomware

March 2018 has proven an active month for ransomware around the country. A blatant attack on the government, SamSam ransomware has hit two major American cities. First Colorado, rendering Colorado’s Department of Transport computers useless, then no more than a week ago Atlanta was struck, and only yesterday WannaCry attacks on Boeing have been reported. Due to these attacks many government tasks are being handled by the old-school method of handwriting! Despite the concentration of attacks this month, city-wide computer hacking is not a new concept. In 2017, Dallas experienced a municipal security threat by having their weather sirens hacked. This persistent blaring for 1.5hrs was only the beginning of larger threats to follow. With ransomware continuing to spread, keep reading for everything you need to know to protect yourself. Read more

The Malware Hall of Fame: WannaCry

The Malware Hall of Fame: WannaCry

WannaCry” or  “WannaCryptor” is ransomware that quickly spread to over 57000 machines in over 150 countries in just a few hours, and despite attempts to stop it, continued growing. “WannaCry” is being called the biggest ransomware outbreak the Internet has ever seen. Some are speculating it could be starting to spread again – earning it a spot in our Malware Hall of Fame. Keep reading to learn more about WannaCry and how to protect yourself. 

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Could You Be Infected And Not Even Know It?

Could You Be Infected And Not Even Know It?

Your computer could be trying to tell you something – are you listening? Learn everything you need to know about “Bug Splat.exe”. First off, what is it? 

Bug splat.exe was created initially by engineers to help track and identify issues when a program crashes. It is a .exe file developed by Macromedia, associated with flash 5.0 for Windows Operating Systems. Learn what to do if you are seeing error messages related to this below.  Read more

Are You Using One of The 100 Worst Passwords of 2017?

Are You Using One of The 100 Worst Passwords of 2017?

How many of us are guilty of using the same password for our emails, online banking, and social media? How many times have we used our birthday or pet’s name as a password? How about password, 12345, or even monkey?

Unfortunately by using simple, easy-to-remember passwords, we’re actually making the passwords simple and easy-to-crack for hackers. They are able to program viruses to track these patterns, rendering you unintentionally responsible for your own information being stolen. But don’t panic just yet! Read more

This Is The Safest (And Easiest) Way To Keep Your Accounts Secure

This Is The Safest (And Easiest) Way To Keep Your Accounts Secure

Our customers frequently ask us for computer security recommendations. Where possible, we will work out an exclusive discount for FixMeStick customers for computer security products that we recommend. Dashlane Password Manager is a must-have. The best way to protect your identity and online accounts is by using strong, unique passwords everywhere. However, keeping track of passwords securely is difficult. With Dashlane, you benefit from having a software program create strong, unique passwords for you. Dashlane will then automatically fill in the login page for your online accounts. Once you use it, you’ll wonder how you ever lived without it.

But what if Dashlane gets hacked?  That’s a great question!

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Malware Hall of Fame

Malware Hall of Fame

History has a way of remembering famous crimes and criminals: Bonnie and Clyde’s many heists, Al Capone’s St-Valentine’s Day Massacre or Guy Fawkes’ plan to blow up the English Parliament and King. We know their actions weren’t exactly morally upright but we can’t help but be fascinated! We’ve got a cure for that curiosity: this FixMeStick mini series will present some of the most famous and important online viruses, hacks, and crimes! Read more

For FixMeStick Support, please email, chat, or submit a ticket

We are now starting conversations with our customers via email and chat. We simply can’t find enough friendly and empathetic people to work on our Customer Support team to talk on the phone all day. We could outsource to a call center, but we want to maintain the high quality of our customer service and give you the best possible care. We can only do that by continuing to run our support team out of our headquarters in Montreal, QC Canada.

That doesn’t mean we won’t call you! If you contact us and we determine it’s best to troubleshoot over the phone, we will!

We understand that some people prefer phone support. Sometimes you just want to talk to a real person.  You can be confident that we are actual people who love fighting viruses and answering your questions.

FixMeStick Team Outside Our Offices in St-Henri

You can start a conversation with us  in the following ways:

Live Chat:  Visit www.fixmestick.com and look for the ‘chat’ icon floating on the lower right-hand corner. We are available Monday through Saturday,  10am – 6pm Eastern Time.

Email: Send us a message anytime at support@fixmestick.com

Ticket: Visit our Help Center at support.fixmestick.com and click on ‘Submit a request’ in the upper right-hand corner.

Thanks for your understanding, and we looking forward to seeing you on chat!